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1). RETURNS POLICY
For residents of the United Kingdom and residents in European Community
member states, purchases made from Chilla-Killa (Mark SG Enterprises
Limited) are protected by the terms of the 1979 Sale of Goods act
and all subsequent amendments.
In the interests of fair trade to our global customer base, the
following information should be noted.
We set out to clearly describe and represent our products online.
If you are unsure about committing to order, simply Email us first
with any questions.
If you have taken delivery of products from us and you are not
completely satisfied with your order, please follow the following
protocol to process a return.
Other than Goods returned under Guarantee in accordance with clause
7 of our terms and conditions or for shortages or damages reasons,
returns will require Our Agreement.
Please contact the Chilla-Killa (Mark SG Enterprises Limited) office
using Email within 48 hours or receipt of goods to notify us of
the following:
· Name
· Date of Order
· Date of Delivery
· Order Number
· Reason for Return
If your request is deemed reasonable and in line with the governing
Act, we will then issue you with a Returns Authorisation Number
(RAN) which must be written on the delivery note and returned with
the goods.
In any event, returns will only be accepted in the original packaging
and a 20% handling charge will apply with a minimum charge of £5.00.
Goods must be returned within 7 days of the date of delivery.
If there are shortages or damages to the Goods occurring in transit,
you must notify Us within 3 working days of the date of delivery,
giving full details of any such shortages or damages and You must
return the Goods to Us together with all packaging. Within that
time all parcels delivered to You in a damaged condition should
be returned to Us forthwith.
In all cases where the Goods are returned You must quote the order
number and delivery date.
Where We accept that there has been a shortage in Goods dispatched
or the Goods have been damaged in transit, We shall replace such
Goods at the previously invoiced price.
Order Cancellation. Cancellation of an order can
only be accepted after prior negotiation and agreement. On no account
can cancellation be accepted for items ordered specially by Us on
Your behalf.
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2). HOW TO ORDER & PAYMENT OPTIONS
Chilla-Killa is a sub-division of Mark SG Enterprises Limited,
an international marketing company based in the UK.
We have over 20 years experience in product distribution and abide
by English law. Our shipping service is global but subject to the
laws of the United Kingdom.
Customers are welcome to purchase items from us and pay us using
any one of the following methods:
Paypal Order.
The internet’s foremost money transacting service. If you
use Ebay™, you may well have already set up a Paypal transaction
account. If you are new to Paypal, the registration process will
take several days. This is due to Paypal’s commitment to providing
a safe and secure network. We happily work with Paypal but would
advise all users to set their account up thoughtfully – Be
secure!
Paypal transactions are internet-instant as cleared funds and your
payment through this service will enable to process and ship your
order* immediately. On orders of less than £200.00, we do
not charge a handling fee for Paypal transactions. We recommend
that orders to a value of over £200.00 should be communicated
by Email (See Email Order below).
Email Order.
We are happy to accept your order using our E-mail account. Orders
that are sent by Email can be paid for using the following methods:
Sterling Cheque Payment
Euro Cheque payment
BACS Bank transfer payment
Postal Order
International Money Order
Cash.
Use the shopping basket in the normal way and at the checkout page,
select Email order and complete the options form. We will endeavour
to respond to your order within 2 hours during normal working hours.
For reference please note the following:
Cheques should be made payable to our parent company “Mark
SG Enterprises Limited” and sent to our offices at:
Chilla-Killa
A division of Mark SG Enterprises
The Studio. 7. Margery Hall
Reigate Hill
Reigate
Surrey
RH2 9RL
UNITED KINGDOM
Please include a copy of your order, your delivery/shipping address
and details of your cheque guarantee when posting your payment.
We may require up to 5 days to allow for the clearing of funds.
Bank Transfers can be made to either our UK Sterling or Euro currency
HSBC Bank Accounts. Please contact us by phone or Email for our
account details.
Postal Order & International Money Order.
Please make your money order payable to our parent company “Mark
SG Enterprises Ltd” for the amount specified in your Email
order confirmation and post to:
Chillakilla
A division of Mark SG Enterprises
The Studio. 7. Margery Hall
Reigate Hill
Reigate
Surrey
RH2 9RL
UNITED KINGDOM
Money orders represent cleared funds and we are therefore able
to ship your order* on the day of postal receipt.
Cash Payments.
In the UK, you can walk into any branch of the HSBC bank
with our banking details (available upon request by Email or phone)
and deposit funds in our account at the desk. Cash funds are immediately
credited to our account allowing us to process your order on the
same day. To speed up the process, we recommend you telephone or
Email us with details of the branch sort code where the deposit
is made. This in turn allows us to “look out” for your
payment. Bank details available on request.
You can also visit us at our offices at the address below to make
your payment in cash or cheque with bank card security. However,
we cannot guarantee that someone will be available to process your
order. Always telephone us first to agree an appointment before
taking the trouble to visit. By appointment, we will be delighted
to show you around our facility and to inspect products.
Chilla-Killa
A division of Mark SG Enterprises
The Studio. 7. Margery Hall
Reigate Hill
Reigate
Surrey
RH2 9RL
UNITED KINGDOM
Tel: +44 (0)1737-233890
Fax: +44 (0)1737 233600
Cellphone: +44-(0)7789-774888
Directions:
· We are very close to Junction 8 from the M25.
· Please contact us for exact location if you do not have
sat-nav.
· Shipping speed is subject to time of order, stock availability,
UK public holidays and destination of goods.
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| 4). GENERAL TERMS AND CONDITIONS
OF SALE
STANDARD TERMS AND CONDITIONS OF SALE - ''The Agreement''
IMPORTANT: Please read the wording of this Agreement carefully as
it contains the terms and conditions (''The Conditions'') upon which
Mark SG Enterprises Limited (''Us''/''We''/''Our'') contracts with
you (''You''/''Your''/''Yourself'') for the sale of the Goods.
In this Agreement ''Goods'' means the goods which We supply to You
in accordance with the Conditions.
All Orders are accepted by Us subject to the following Conditions:
1 Order
1.1 You shall make an order by telephone, facsimile, post, Email
or online.
1.2 Where an order is made by telephone, We do not require written
confirmation of such an order. If You do send written confirmation
of an order please ensure that the order is clearly endorsed "confirmation".
Failure to so endorse the confirmation will result in the order
being duplicated. You will then be responsible for settlement of
the duplicated order in full. If the duplicated order is not required
it will be subject to Our terms under clause 6 "Returns"
below.
1.3 All orders which are accepted by Us shall be subject to these
Conditions.
2 Payment
2.1 Payment is due at the time of submitting the order, however
at our discretion we may offer You a credit facility, and subject
to satisfactory references, we shall invoice you for the Goods on
or soon after dispatch. In this case, payment is due prior to the
payment date as shown on your invoice but is usually within 30 days
of the invoice date.
2.2 If You fail to make any payment on the Due Date, We have the
right to charge interest on all outstanding balances calculated
on a daily basis at the rate of 2% per annum above the current base
lending rate of the HSBC Bank.
2.3 Prices quoted on our trade pricelist are exclusive of VAT and
current at the time of going to press. Whilst every endeavour will
be made to maintain them at their present low level we reserve the
right to effect changes without prior notice (including, in particular,
in the event of exchange rate variations).
2.4 If any sum of money is due from You, the same may be deducted
from any sum then due or which at any time becomes due to You under
this or any other Agreement between Us and You.
2.5 Single invoices are rendered, a charge will be made for additional
copies.
3 Ownership of the Goods
3.1 Ownership of the Goods delivered or to be delivered by Us will
only be transferred to You when You have paid cash or cleared funds
in payment of all sums owing to Us in respect of the Goods.
3.2 Until payment as aforesaid You must store the Goods in such
a way that they are clearly Our property.
3.3 Until ownership has passed to You We retain full legal and beneficial
title to the Goods and reserve the right at any time to require
You to deliver up the Goods to Us and, if You fail to do so forthwith
upon Our request, to enter upon any of Your premises or of any third
party where the Goods are stored and repossess the Goods.
3.4 Nevertheless You shall be entitled to sell the Goods either
in their original state or incorporated into other products acting
as Our agents but in these circumstances the title to the Goods
shall remain with Us, and You shall remain fully accountable for
the proceeds of the Sale thereof.
4 Dispatch of Goods and Delivery
4.1 We shall dispatch Goods by First Class post or Carrier to UK
based customers (for Export see paragraph 5). Goods are normally
dispatched within 5 working days but will occasionally require 28
days from receipt of payment. Carriage, is subject to order and
will be quoted for you. Certain goods within our range require special
packaging and carrier services. This will be advised at the point
of order.
4.2 Time for delivery shall not be of the essence of this Agreement.
We shall use reasonable endeavours to deliver by the date specified
but We shall be under no liability whatsoever for delay in delivery
or the consequence thereof however caused and You hereby waive irrevocably
all Your rights and remedies (if any) in respect of any loss or
damage suffered or incurred directly or indirectly as a result of
any late delivery of the Goods.
4.3 Goods which are out of stock will be placed on back-order for
delivery as soon as they become available. Cancellation of back
orders must be given in writing.
5 Exports
5.1 Freight and insurance are charged extra at cost. Please contact
our Export department for a quotation. Payment may be made by Banker's
Draft or Telegraphic Transfer direct to our bank, HSBC Bank - (Bank
account details available upon request).,
6 Returns
6.1 Other than Goods returned under Guarantee in accordance with
clause 7 or for shortages or damages reasons, returns will require
Our Agreement and in any event will only be accepted in original
packaging and a 20% handling charge will apply with a minimum charge
of £2.00. Goods must be returned within 7 days of the date
of delivery.
6.2 If there are shortages or damages to the Goods occurring in
transit, you must notify Us within 3 working days of the date of
delivery, giving full details of any such shortages or damages and
You must return the Goods to Us together with all packaging. Within
that time all parcels delivered to You in a damaged condition should
be returned to Us forthwith.
6.3 In all cases where the Goods are returned You must quote the
invoice number and delivery date.
6.4 Where We accept that there has been a shortage in Goods dispatched
or the Goods have been damaged in transit, We shall replace such
Goods at the previously invoiced price.
6.5 Order Cancellation. Cancellation of an order can only be accepted
after prior negotiation and agreement. On no account can cancellation
be accepted for items ordered specially by Us on Your behalf.
7 Copyrights and Patents
7.1 Products offered in our catalogue may be the subject of patents,
copyright, design, trademark or other intellectual property rights.
We make no representation or warranty as to whether Your use of
or dealing with the Goods (or any part or component thereof) either
will or will not infringe such rights. Without limiting the generality
of this statement, We do not grant nor purport to grant to You any
license, permission or authority in respect of such rights and You
acknowledge and agree to satisfy Yourself in respect of such matters.
We accept no liability for infringement of any such rights.
7.2 Reproduction in part or whole of the company's website or documentation
without Our prior written consent is strictly prohibited.
8 Guarantee
8.1 Unless otherwise specified and subject to clauses 7.2 and 7.3
below, the Goods are guaranteed free from defect caused by faulty
materials or workmanship for a period of six months from the date
of dispatch (the "Guarantee").
8.2 The Guarantee in clause 7.1 above is given provided that:
(a) We are promptly notified in writing upon discovery by You that
the Goods are defective due to faulty materials or workmanship;
(b) The Goods in question to which the claim refers are returned
to Us within 6 months from the date of dispatch (the "Guarantee
Period") suitably packed, carriage prepaid and accompanied
with proof of purchase (delivery note or invoice) and details of
the nature of the defect; and
(c) Examination by Us of the Goods in question confirms that the
alleged defect has not been caused by misuse, neglect, method of
storage, faulty installation, handling, testing or repair, by alteration
or accident or by any other cause listed in clause 8.3(b)(i) to
(iv) below.
8.3 We are not liable under this Guarantee:
(a) If the total price for the Goods has not been paid by the Due
Date; or
(b) For any defect arising from:
(i) Fair wear and tear, willful damage, negligence, misuse, and
repair of the Goods without Our approval;
(ii) any use of or dealing with the Goods in a manner which could
not reasonably be expected having regard to their normal purpose;
(iii) any use of or dealing with the Goods in conjunction with any
other item where such item causes or gives rise to the alleged defect;
or
(iv) any use of the Goods which is not in accordance with the manufacturers
operating or user instructions or from any failure to service or
maintain the Goods in accordance with the manufacturers instructions.
8.4 The Guarantee shall not be affected by and no obligation or
liability shall result from providing technical advice or service
in connection with Your order for the Goods.
8.5 Our liability under the Guarantee shall be limited to replacing,
repairing or issuing credits at Our option for any Goods returned
within the Guarantee Period.
9 Limitation of liability
9.1 Subject to clauses 9.3 and 9.4 below and as otherwise expressly
provided in this Agreement, all warranties, conditions or other
terms whether express or implied by statute or common law or otherwise
are excluded to the fullest extent permitted by law. In particular
We make no representation or warranty that the Goods are either
of satisfactory or merchantable quality or fit for any purpose or
that they conform to any description. You acknowledge and agree
that You have relied upon Your own skill and judgment in selecting
the Goods.
9.2 Subject to clauses 9.3 and 9.4 and to the Guarantee given in
accordance with clause 8 and to the full extent permitted by law
We exclude all liability for any loss, damage or expense howsoever
suffered or incurred by You as the direct, indirect or consequential
result of the Goods either not being of satisfactory or merchantable
quality, or fit for any purpose, or conforming to any description
and You hereby irrevocably waive all rights and/or remedies (if
any) which You may have or have had in respect of such loss, damage
or expense and/or in respect of any breach or default of any warranty
implied by statute, equity or common law concerning the quality,
fitness or description of the Goods.
9.3 Clauses 9.1 and 9.2 do not apply where You deal as a Consumer
in accordance with section 12 of the Unfair Contracts Terms Act
1977 and to the extent that that such exclusion is not permitted
in accordance with the provisions that Act. Your statutory rights
remain unaffected by anything in these Conditions.
9.4 We shall not be liable for incidental or consequential damages
for any breach hereof, including but not limited to costs of removal
and re-installation of Goods, loss of goodwill, loss of profits
or loss of use.
10 Miscellaneous
10.1 We reserve the right to discontinue any product, or make design
changes to product specifications, or use different suppliers or
manufacturers to those stated in our advertising and literature,
without prior notice, as part of Our continuous process of product
and service improvement, or to improve product availability.
10.2 The information contained on the website and corresponding
documentation is updated regularly and correct to the best of Our
knowledge at time of going to press.
10.3 We shall not be liable to You for any delay or failure to perform
any of Our obligations hereunder which is due to causes or circumstances
beyond Our reasonable control, including (without limitation) acts
of civil or military authority, national emergencies, fire or flood,
acts of God, war or riots, actions or omissions of third parties.
10.4 This Agreement including the order is the complete and exclusive
statement of the contractual relationship between the parties, which
supersedes all prior proposals, understandings, agreements, or representations
between the parties relating to this Agreement except in respect
of any fraudulent misrepresentation made by either party.
10.5 We reserve the right to randomly monitor and record inbound
and outbound calls. No delay, neglect or forbearance on the part
of either party in enforcing its rights or any of them against the
other shall be construed as a waiver or in any way prejudice any
of its rights hereunder.
10.6 Health and safety data pertaining to some of our products is
available upon request.
10.7 This Agreement shall be governed by and construed in accordance
with the laws of England and Wales whose courts shall have exclusive
jurisdiction in connection with any dispute arising out of or in
connection with it.
For further information or if you have any questions call the sales
dept. on: 01737-233890
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| 5). PRIVACY POLICY
We take our commitment to your privacy seriously, and we treat
any information you provide us with care. By visiting the ChillaKilla.com
website you are accepting and consenting to the practices described
in our Privacy Policy, which is available as below:
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Mark SG Enterprises Ltd "Plain English" Privacy Policy
Mark SG Enterprises Ltd is committed to protecting your privacy
and promises only to use information collected about you in accordance
with our Privacy Policy below:
Who We Are
What Information we Collect
How We Use this Information
Data Security
Who Else May See Your Data
Marketing Communications - Mark SG Enterprises Ltd
Cookies
Your Concerns
Contact Us
Who We Are
Any personal information provided to or gathered by uvgear.co.uk
is controlled by Mark SG Enterprises Ltd ("Chilla-Killa",
"We", "Us), a company registered in England and Wales
(Company No. 05420990, with a registered office at 178-180 Church
Road, Hove, Sussex BN8 5BB.
What Information we Collect
When you place an Order or otherwise interact with the ChillaKilla.com
website, we may ask you for certain information and you may submit
personal data to Us (for example your name, phone number, postal
address, Email address, contact and bank / credit card details).
We may also record which products you are interested in and which
products you purchase as well as customer traffic patterns and site
use.
Some examples of how information may be collected by us:
Information You Provide Us: we receive and store information that
you submit when using our website or that you provide us in any
other way (for example by Email or telephone). This information
may be provided when ordering from us (via our website or by telephone);
searching our website; entering competitions; requesting a catalogue;
accessing your account; querying order status; or by submitting
text/photo/video reviews of us and our products.
Information Automatically Provided: we receive, process and store
certain information whenever you interact with our website. Like
many websites, we use "cookies" (see below) and obtain
certain information automatically when your Web browser accesses
the uvgear.co.uk website. Information automatically received by
us includes the IP address that your computer uses to connect to
the internet; your computer, browser, operating system and internet
connection details; purchase history; clickstream/path analysis
of your journey through our website; products you searched for.
We may also use software tools provided by Google to measure and
collect session information, length of visits to certain pages,
repeat visits and page interaction information (such as clicks).
Email Communications: to help us make our Email newsletter more
useful and interesting for our customers we attempt to receive a
confirmation when you open and click on Email newsletters from ChillaKilla.com
(if your Email software/service supports this option). If you no
longer wish to receive Email newsletters, please notify us using
the links provided in each newsletter.
Telephone Calls: From time to time we monitor and record telephone
calls for training purposes and to improve the quality of our service
to you.
Information from 3rd Parties: we may receive information about you
from other sources and add this to our account information. For
example we update address information using data from third parties
(including the Royal Mail "Change of Address" File), which
we may use to correct our records and deliver your next catalogue
to the correct updated address.
How We Use This Information
Information is kept securely in accordance with our internal security
policy and may be used to:
Process and deliver your Order;
Provide Customer Support services to you;
Provide you with an up to date, efficient, and reliable service;
Help prevent fraud (e.g.. we may check credit card details with
our credit agency and reserve the right to refuse Orders on that
basis. Your credit rating can be checked for a nominal fee with
the main UK agencies Equifax and Experian);
Open and run your ChillaKilla.com customer account;
Administer prize draws;
Provide a more personal shopping experience.
By making an Order and/or submitting your data to us you agree to
this use.
Data Security
Your safety is guaranteed because uvgear.co.uk uses security measures
to protect your details when you shop with us. Through our Gateway
Payment Processor, Paypal, we use Software to encrypt your credit/debit
card information when you place an order on our secure server, which
means that only we are able to decrypt the information in order
to process your transaction. Please visit www.paypal.co.uk for more
information on Security and Credit Card Safety while shopping at
ChillaKilla.com.
Who Else May See Your Data
In order to complete your order we may need to disclose some of
your information to our delivery partners including Royal Mail,
Interlink Express and their affiliates.
Marketing Communications - Mark SG Enterprises Ltd
When ordering from ChillaKilla.com, entering competitions or otherwise
interacting with us we may give you the chance to subscribe to our
Email newsletter. We promise not to bombard you with emails - to
make it worth your while we only get in touch when we truly have
interesting news to share.
If you no longer wish to receive Email newsletters, please notify
us using the links provided in each newsletter.
Marketing Communications - 3rd Party
UV Gear will not pass your information on to third parties unless
you give us your consent - either at the time of providing the information
to us, or previously if we have already received consent from you.
Cookies
In Order to improve our service we may use a device known as a 'cookie'.
Cookies are a means by which information relating to your Internet
activity (such as whether you have visited uvgear.co.uk before)
is recorded on your hard drive and used by us to improve uvgear.co.uk
and the products and services available to you.
If you do not wish for us to use cookies when you use the ChillaKilla.com
website please adjust your Internet browser settings to not accept
cookies. The Help option on the menu bar of your web browser should
explain you how to do this. Please note that cookies allow you to
use our shopping basket software and to take full advantage of the
services we provide through the uvgear.co.uk website and so we recommend
that you leave them turned on.
Your Concerns
If you have any questions or comments about privacy or the Mark
SG Enterprises Ltd privacy policy, or if you already have submitted
information that you do not wish us to have or if you think that
ChillaKilla.com has cookies or data about you that you don't want
us to use or that is incorrect please contact us at the address
below, by telephone (on 01737-233890) or Email (at info@ChillaKilla.com)
and the information will be corrected as soon as possible or removed
from our database as you request.
Mark SG Enterprises Ltd has a dispute resolution mechanism. If
you think we have not followed our privacy policy in some way, please
Email us and we can help you resolve your concern.
Customer Service Contact
You may resolve any issues that concern your interaction with uvgear.co.uk
by:
Email to info@ChillaKilla.com; or
Post to Mark SG Enterprises Limited. 7 Margery Hall, Reigate Hill,
Reigate, Surrey RH2 9RL
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